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FREQUENTLY ASKED QUESTIONS
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days processing time for your order to ship out. Next day delivery can be requested via email. Tracking numbers will be provided automatically after your order has been shipped. If you don't have a tracking number after 5 days please email us at info@totesluxeuk.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee, no questions asked! We allow 14 days to return the product back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email at info@totesluxeuk.com and we will be happy to assist you with any queries you might have.